ORDER AND SHIPPING INFORMATION
Product Orders: Our original designs are printed, processed and shipped by our fulfillment company. Products are made to order for each individual customer, therefore we cannot make changes once your order is placed nor do we keep a physical inventory of product on hand unless we are running an exclusive promotion.
Payment Method: We accept Mastercard, Visa, Discover, American Express and Paypal for online orders.
Fulfillment: All orders are made to order. Once your order is received it takes 2-7 business days to print (fulfill) your order.
Shipping: After your order is fulfilled it is ready to be shipped to you. Estimated delivery time for USA orders is 3-5 business days. Estimated delivery time for International orders is 10-20 business days. Estimated delivery time for Canada orders is 5-10 business days. *These times do not include the separate fulfillment time of 2-7 business days as mentioned above. Once your order has been shipped you will be notified via email with shipping confirmation and tracking info. Please make sure your email address is correct and active as this is the only way we send confirmation.
Custom Fees Notice: Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. Customers are responsible for these fees.
*Be advised that we do not ship to Cuba, Iran and North Korea.
*Please note that some items may be shipped separately due to fulfillment time differences as well as packaging differences. For example if you order a mug and a tshirt together it may take less time to fulfill (print) your mug order than your t-shirt order so your mug may arrive sooner in a separate shipment. You will be notified when multiple shipping is necessary and packages are shipped.
All orders are shipped from either Los Angeles, CA or Charlotte, NC. (tax may be applied where applicable).
*Please note that fulfillment and shipping times may be longer during the holiday season which is typically November 25 - December 30. Please plan accordingly as we CAN NOT guarantee delivery times during this high volume time of the year.
Returns: Skoolwerk Apparel aims to please our valued customers. With that said, we want you to know that our fulfillment company takes quality and quality control seriously which helps to avoid shipping defective apparel. But if by chance a garment slips through the cracks (misprinted, damaged, defective) we will exchange your item for the same item as long as it is unworn, unwashed and free from damages other than misprints and manufacture's defects. Please note that we only replace items if they are defective or damaged. We do not offer exchanges or refunds for sizing errors. Please refer to the size guide located on each garment page before placing your order. If you happen to receive a defective item (misprinted, damaged, defective) you must notify us by visiting our contact page within 5 days of receiving the product to be eligible for an exchange. We will e-mail you back with return instructions and a return address. You will be responsible for the shipping costs to return garment back to us.
Lost Packages: Once your order is shipped you will receive an email with tracking information and estimated delivery date. For packages lost in transit, we must be notified no more than 10 days after the estimated delivery date. Please visit our contact page to submit notification. If your package is lost in transit we will take responsibility for it as long as the tracking information states that the package has NOT been delivered. We will resend same in stock item. This will be case by case only and depends on stock levels. *We are Not responsible for wrong address given to us during order placement.
Garments Used For Printing: We proudly use American made brand unisex garments and accessories to print on because of their premium quality, slim fit and soft feel. Please note that our unisex garments are slim fit and may run a bit smaller than other brands like Gildan, Anvil, etc. Please refer to the size guide located on each garment page.
About Graphic Design Colors: We have made every effort to display as accurately as possible the colors of our graphic designs. Color accuracy is very important to us but it is important to note that colors of graphic designs may look different on actual garment than what it looks like on your computer monitor or mobile device.
Care Instructions: Machine wash cold, inside out with like colors. Only non-chlorine bleach when needed. Tumble dry low. Warm iron. DO NOT iron graphic.
Thank You And We Look Forward To Your Order!